Interactive Utility Communications delivers advanced contact center solutions to the utility industry. IUC’s Utility Center Service Suite is a robust suite of service applications for real-time handling and processing customer service requests. Their clients rely on IUC to capture the critical information from a caller, accurately identify the correct Client Crew to dispatch, and to follow up with the customer to insure that they had a positive experience. Outage management solutions range from notification/crew dispatch through full service management beginning with notification and ending with ticket close-out.
Regions Served
USA
Industries Covered
Technology