ABOUT SCALING SUPPORT

Scaling support is the leading resource for finding solutions for scaling up your customer support team. Our guide contains helpful tips as well as a comprehensive list of major customer support outsourcing companies.

Are you exploring chabots? Check out our other resource - Chatbotguide.org

Chatbot Guide is one of the leading resources for trends and best practices on chatbots. Our guide contains hundreds of case studies of bots from leading global brands across industries.

ABOUT THE EDITOR - ANDREW OLALEYE 

Andrew Olaleye is the Editor of Scaling Support. He is also one of the co-founders of Chatdesk, a New York based provider of software solutions for improving customer experience and scaling support teams.

Andrew was previously a manager at McKinsey & Company, a leading global management & strategy consultancy. In his time there, Andrew led projects related to optimizing call center operations and customer experience design.

Earlier in his career, Andrew held roles at Vanguard Group and Colgate Palmolive. He received his MBA from Dartmouth College.