Managed Service Providers (or Business Processing Outsourcers) have become a popular solution for customer support services. Boutique BPOs generally have under 500 customer service agents working for only a handful of small companies. They generally serve growing companies across 1-3 channels (e.g., voice, chat, email) across specific languages and time zones.
Managed Service Providers (or Business Processing Outsourcers) have become a popular solution for customer support services. Boutique BPOs generally have under 500 customer service agents working for only a handful of small companies. They generally serve growing companies across 1-3 channels (e.g., voice, chat, email) across specific languages and time zones.